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We understand customer service as an assistance in which we offer services adapted to the needs of each project.
That is why Jema Energy’s technical team, together with an assigned project manager, will assess you in order to provide the best technical solution and an adapted service. From the design phase to the O&M phase, we are part of your team.
Once the project is completed and commissioned, Jema continues to support you from the after-sales service. The after-sales department has developed a solid network through local partners, ensuring a close service and a fast and efficient attention.
Our technical team is specialised in each business area and is therefore able to monitor your projects at all times.
Jema Energy’s after-sales department is based on four main services
WARRANTIES
Our equipment is designed and manufactured in accordance with international standards and complies with the strictest technical standards and safety regulations.
From the after-sales department we offer a comprehensive warranty service:
- Basic warranty
- Extended basic warranty
- Extended availability warranty
HELPDESK
At Jema we have developed a Computerised Maintenance Management System (CMMS) which we have called Helpdesk.
Thanks to this system, the interaction between Jema-Customer is more personalised, fluid and efficient. Helpdesk allows the client to register their actions and Jema to give an agile response.
Latest news
What is electromobility project management like in France?25 March, 2024 - 12:10 pm- Megawatt Charging System – MCS applications24 March, 2024 - 3:24 pm
- Interview with Miriam Azurmendi, responsable for heavy-duty charging systems21 March, 2024 - 3:03 pm
- Features of Jema Energy inverters14 February, 2024 - 10:50 am
